Frequently Asked Questions
If they are a gmail user, have them check their Promotions folder. For non-gmail, please have them check junk/spam folders. If still not received, send an email to esign@ecloseplus.com to have the link re-sent.
Please confirm that we have the correct cell phone number on file for the borrowers. If the cell phone number is incorrect, reach out to esign@ecloseplus.com to have corrected.
The esign feature will become available on the day of their signing. Until their signing date, they will only be able to review the documents
The review feature is not available on the day of their signing, they will only be able to esign on their signing date.
Click the link on the side of the screen that says “if documents do not load, click here”
Have them check junk/spam folders. Verify the email address, if this needs to be updated, send an email to esign@ecloseplus.com to have corrected.
The document may be in the esign package which will be esigned by the borrower. The esign documents do not need to be printed unless instructed by the lender.
Click the link in the email once and wait for the PIN to come to your email. Clicking on the link multiple times will generate multiple PINS and the most recent PIN needs to be entered.
For this functionality to work, all borrowers must have completed their esign documents before the wet signed documents can be uploaded to the lender. If the borrowers opt out of the esigning or have not yet esigned, please send funding documents directly to the lender or contact the borrower to complete the esigning.
The Closing Agent will receive status notifications if borrowers have not esigned (10am and 4pm). They will also receive a notification once the documents have been executed by the borrower with a link to download esigned documents if needed.
Send a revised package to esign@ecloseplus.com, include REDRAW in the subject line or notes
- Dashboard access: click view to access the loan, click “Change Signing Date” and select the new date (this will NOT change the date on the documents. If documents need to be revised, please send a redraw request).
- No Dashboard access: send an email to esign@ecloseplus.com with your request to have the date updated.
Please indicate in the subject line or body of the order email that a rush is needed so that we can expedite.